"Pressing Issues" Back Issues

Dec 2003,    Nov 2001,    May 2001,  October 1998,  1997 Fall Maintenance Seminar,
October 1997,  June 1997

Newsletter of the Saskatchewan Professional Drycleaner's Association

|SPDA| |Related| Members| Fabric Tips|


May 2001

"Pressing Issues"

2001 Convention
HSIA  Begins Study  Of  Drycleaning  Workers
SIZING  OR  STARCH:
IFI  Analyst’s  Testimony  Saves  Virginia  Member More  Than  $1,000
THE  SPOTTING  BOARD


CONVENTION  2001  ~  REGINA ~ MARCH 10th

President Larry Tessier opened the Convention welcoming the delegates and suppliers.  Larry talked about how B. C. is moving ahead with a training school and working on a Certification Program with the B. C. Government and Federal Government.

Federal regulations are moving ahead at Environment Canada.  The regulations are written and have been published in the Gazette.

With the lack of funds the CFA has come to a standstill, but still moving ahead with Daniel Child in charge.  Daniel is Chair of the Care Label Review.

Insurance, Insurance — what do we know about it and the drycleaning industry?  Thomsen Fisher Insurance of Medicine Hat, Alberta discussed  “Do you know what you are covered for,”   “How much risk have you taken with your current insurance?”   Next up Rob Kinley of Arthur Rose Cleaners in Saskatoon discussed Leather and Suedes.  He provided so much interesting and relative information, the delegates learned too.

The City of Regina provided a speaker from the Environment Department.  His discussion focused on the decontamination of the Old Queen City Cleaners site, the process and what steps are being taken.  In an interesting note, here is what they have found:

 975 Litres Perlex
   60 Litres Chloroform
 115 Litres Sulfuric Acid
   10 Litres Acetic Acid
   23 Litres Paint
 205 Litres various amounts

Jim Rowe of MSP Computer Systems talked about how computers can be such a huge benefit and are only limited to the drycleaning humans using them.

After lunch the Annual General Meeting was held.  Financial Report was tabled and Elections of Office were held.

The new Board consists of:
         President:              Larry Tessier
         Vice-President:     Lloyd Dobrescu
         Sec./Tres.            Shane Bancescue
         Past President:     Terry Thorsteinsen
         Directors              Bob Telfer
                                    Brenda Lee Deck
                                    Arlene Clarke
                                    Greg Wilchuk

Kenney  Slatten spoke in the afternoon.  His talk centered around “Price Structuring”.
 

Our 12th Annual Convention is
    2002  CONVENTION
    SASKATOON
    MARCH  8, 9, 2002
 

C H E C K     I T     O U T . . . .

OUR  SPDA  WEBSITE  ADDRESS  IS:

WWW.DLCWEST.COM/~SPDA



HSIA  Begins  Study  Of  Drycleaning  Workers

HSIA recently initiated a comprehensive study of drycleaning workers in four Nordic countries to assess whether workers exposed to perchloroethylene have an increased risk of cancer.  The new study will look at potential cancer endpoints defined by previous epidemiology studies that were complicated by exposure to other cleaning solvents and an inability to eliminate the influence of confounding life-style factors like alcohol and tobacco use.

The HSIA-sponsored study will look at drycleaning workers identified from the 1970 censuses in Denmark, Norway, Sweden and Finland.  The number of workers is expected to total over 7,000 individuals.  The Nordic countries were selected because of the availability of comprehensive employment and medical records.  Use of the 1970 census data provides 30 years of medical follow-up and reduces the potential for exposure to other cleaning solvents used prior to that time.  According to industry data, 75% or more of drycleaning operations in the Nordic countries used perchloroethylene in 1970, while the U. S. figures is estimated to have been only about 50 percent.  (See Table Below).

Percent  Use  of  Drycleaning  Solvents  in  1968

 Perc Petroleum Flurocarbon 1 Other 2

Denmark 75 20 1 4
Finland 85 <1 <1 14
Sweden 71 4 9 16
United States 50 50 <1 --
United Kingdom 8 14 1 2

1    ValcleneTM, for example.
2    Trichloroethylene and other solvents.
Source:   Nordick Tidsskrift for Rensning, Farvning og Vask 1968 (Feb); 80:21-6.

The study will look at the incidence of seven cancer types, including cancer of the bladder, cervix, esophagus, kidney, liver, and pancreas as well as non-Hodgkin’s lymphoma.  It will include both record review and personal interviews with the individuals or their next of kin.  The interviews will help to fill gaps in the information available from other sources and to allow collection of data on potential confounding factors.

The ability to identify life-style and other potential confounders is critical to the study and has been a major limitation of previous studies.  Cigarette smoking, for example, is an established risk factor for cancer of the bladder, esophagus, kidney, and pancreas.  Alcohol consumption has been associated with both esophageal and liver cancer.  In addition, kidney cancer has been tied to obesity, and cervical cancer has been associated with sexual habits.

Incidence of the various cancers among the group of Nordic drycleaning workers will be compared to an age and gender-matched population of laundry workers.

Also critical to the success of the study is an accurate assessment of relative perchloroethylene exposure.  This information is expected to be available in each of the four countries, based on surveys of working conditions undertaken by health inspectors, trade associations, trade unions, and academics, and on data concerning the introduction of new equipment types and regulatory changes.  n

Dow’s  Redesigned  Web  Site  Provides
Comprehensive  Information  for  Drycleaners

The Dow Chemical Company redesigned its web site to meet the requirements of drycleaners worldwide for information.  Now a wealth of new material on drycleaning with perc and on DOWPER solvent, Dow’s drycleaning grade of perc, has been posted on the newly revised web site, which can be accessed at www.dowper.com.  The site can also be accessed through Dow’s corporate web site, www.dow.com, and the company'’ chlorinated solvents web page, www.chlorinatedsolvents.com.

“We surveyed the people who come to our Web site to determine what they really need,” says Elaine Murphy,  Dow’s drycleaning industry manager.  “We used their feedback to make our site the most complete, helpful, and informative place on the web for drycleaners who use perchloroethylene.”

The redesigned web site provides drycleaners and other inquirers throughout the world with access to the full range of Dow’s information on perc, its use in drycleaning, and the company’s services, resources, and business contacts relative to DOWPER solvent.  Among the new offerings at the drycleaning site is Dow’s online Troubleshooting Guide, which offers drycleaners answers to a variety of cleaning issues that may occur in the course of a workday, from poor cleaning and discoloration of whites to short cartridge life and solvent foaming.

In addition, the up-to-date Material Safety Data Sheet (MSDS) on DOWPER solvent is available for downloading whenever required.  Article reprints, safety posters, and the widely respected Basic Handbook for Drycleaners are also included at the site.  Much of this literature is available in a variety of languages, including Korean, Chinese, Spanish and Portuguese.  Persons who enter Dow’s web site are offered a menu of further choices, which include valuable information on product stewardship, such as facts about environmental impact, regulations, health profile, safety and handling.  Also included is a directory of Dow’s network of dedicated solvent distributors, as well as full information on the Closed-Loop Delivery System for DOWPER solvent, which ensures accurate and environmentally safe delivery of perchloroethylene.

For additional information about the new drycleaning web site, please visit the web site located at www.dowper.com, www.chlorinatedsolvents.com, or the Dow corporate site at www.dow.com.


SIZING  OR  STARCH:
WHAT’S  THE  DIFFERENCE?


By:  Kenney  Slatten

In our drycleaning and laundry world of cutting costs, we sometimes shop like the homemaker who travels to the five & dime store in search of spray starch.  Some plants have these 99-cent cans of spray starch all over the place.  Some have cans of spray sizing all over the place.  It ends up on the suzy, all over the floor (a great OSHA concern for slippery floors) and generally into the air where it is lost.  What a waste.  But again, what’s the difference between starch and sizing?

Generally speaking sizing is something we put into our drycleaning solvent and/or injection method while cleaning.  Starch is something we inject or add to a laundry wash load (with water) to impart stiffness into fabrics of the cellulose or plant nature.  I am here to tell you that we cannot do without either product in order to produce quality drycleaning and laundry.  Many operators try to abolish the use of sizing in the drycleaning wheel to save money.  Nonsense!  It makes no sense.  If you feel your gentle protein fibers such as wools and silks are too stiff from D/C sizing, then do a rinse or make a separate program for these items.

By the way, silks and other protein fibers should be given a separate short gentle cycle anyway.  So let’s not use that as an excuse.  If you use the proper amount of sizing in the wheel, you will need less starch or sizing at the press.  For garments that are wetcleaned, the use of liquid sizing and/or starch in the final; wetcleaning rinse will give the most economical and satisfactory results for body, hand and feel that you desire for today’s fabrics.  The old, “sizing in my drycleaning makes the silks too stiff” is a statement based on no research or fact.  Again, as with all chemicals, it is not the use of them, but rather the misuse of them that causes problems.

Some say that spray sizing has softeners that avoid that stiff feeling imparted to the fabric that some folks do not like.  Could be.  All the more reason for the dollar value to use sizing in the wheel.  Spray starch will give the crisp feel we are looking for in cottons and linens.  The mistake we make is trying to spray this stuff on with aerosol cans.  Why not invest in a good water based sizing/starch that can be mixed with water.  Now you have a real economical product that is hooked up to a pressure spray gun and this will work the best.  This will last for weeks without going through a can of spray for every garment!

These spray tank “set ups” should be in the back of the plant near the washers.  No spray of any kind should be at the press.  It is not the product but rather the application of it at the press that causes a build up on the pads.  When these products are sprayed on at the press, it is still wet and naturally it sticks to the pad.  All spray starches should be added in the wash wheel rinse of wetcleaning, or sprayed on  AWAY  from the press.  It is the drycleaner’s job to send a properly stiffened garment to the finisher.  Every garment sent to a finisher should be stain free, rip and alteration free and properly sized.  The finishers job is difficult enough without us sending garments to that department that are not ready.

Does starch add all the benefits to a garment that sizing does?  You bet!  Is it more costly to use?  No, not if used according to the methods I have described above.  When used properly one can expect creases to be more pronounced, wrinkles to be easier to steam out and brightness, crispness and beauty to be added to a garment.

So for everyone thinking they do or do not need sizing in the drycleaning machine or starch/ water based sizing in a tank to spray on garments for finishing, well you are missing out on the most economical and professional method of finishing clothes.  Don’t be “penny wise and pound-foolish.”  See your distributor today about a five-gallon pressure spray tank and a case of good water based sizing/starch for those plant fibered garments.  That’s why customers bring them to us, because they cannot do as professional a job as we can.  We have the proper tools and products at our disposal if we will use them.

That’s all for this month.  I’m gonna go to the wagon now, these boots are killing me!

Kenney Slatten is a third generation drycleaner-laundryman.  His company can provide you with “on the job” training and consultation.  Garment analysis service is also available.  For more information phone (800) 429-3990 or e-mail: kslatten@aol.com.



IFI  Analyst’s  Testimony  Saves  Virginia  Member
More  Than  $1,000

Crucial testimony by IFI Textile Analyst Iqbal Khan helped a member cleaner obtain a favorable ruling in a costly customer dispute.  Khan, a textile analyst and CPD, CPW in the International Textile Analysis Laboratory, appeared in Virginia Small Claims Court on December 5, 2000 to testify in a case between a cleaner and a customer.  The customer was unsatisfied with a comforter after cleaning and was seeking a reimbursement and legal costs.  The comforter was part of a set that cost $1,100.

The member sent the comforter to IFI’s International Textile Analysis Lab requesting an analysis.  Kahn’s report dated May 18, 2000, stated that the pockets of the comforter were too large to accommodate for filler clumping during normal use and cleaning.

The report concluded that it was not the fault of the cleaner and was an inherent manufacturing problem.

The reporter stated, “The synthetic non-woven batting material is of a loose construction and is susceptible to separation and  shifting of the fiber which causes the insulating material to become distorted.  There should be some quilt stitching forming small pockets to restrict the batting from extensive shifting during use and care.”

The report’s conclusion said that the lab attributed the “flat” and “lumpy” appearance of this item to a direct result of the quality of materials and method of construction.  “(The damage of distortion) cannot be attributed to any improper care process.”

A copy of the report was sent to the member, who in turn showed it to the customer.  The customer, unsatisfied with the report, took the cleaner to small claims court seeking compensation of $1,100 for a new bed set plus additional money to cover costs and attorney fees.

On December 5th Kahn was called upon to testify.  “The attorney asked me many questions concerning drycleaning, laundry, pressing and heat drying of a garment,” Kahn said.  “All the answers were given in a technical and easy to understand manner.  I supported my explanation with the relative TABS (Technical Analysis Bulletins) and IFI bulletins I carried with me to court.”

“The judge agreed to my technical explanation about the poor fabrication of the comforter.  The consumer was awarded only a small portion of the claim.  The judge made the cleaner responsible for a very small amount for being negligent for not informing the consumer about the consequences and outcome of the article after the cleaning procedure,” Kahn said.

In the end, the member cleaner was required to pay $250 for not warning the customer that the outcome was a possibility before the customer agreed to have it cleaned.

That’s the most important part,” Kahn said.  “If the people working up front are not trained to look for such things and do not get releases signed by the customers when they do come up, then they may have to pay.”

This is just one example of how IFI’s International Textile Analysis Laboratory reports save members money all the time.  Whether in court or settling a dispute with a customer over the counter, ITAL’s analysis reports have proven to be an authoritative and credible source that aid cleaners.

Anyone who has questions about ITAL’s analysis services may contact an ITAL textile analysis at (800) 638-2627, ext. 128 or 129.  Copies of ITAL’s new Request for Analysis form can be obtained by calling the lab through IFI’s Fax-On-Demand service at (800) 283-9569, item/menu No. 201.  ITAL’s analysis services are available to IFI members only.



THE  SPOTTING  BOARD
BY:  DAN  EISEN

Sheer  fabrics  need  expert  attention

Sheer fabrics are fashionable because they provide garments with a soft, free-flowing drape and a transparent look that is both sensuous and alluring.
Sheer fabrics are very thin, and lightweight fabrics may be woven with fewer yarns and very fine yarns, characterized by open space between the yarns.  Manufacturers can easily duplicate fine yarns with synthetic fibers by the invent of micro fibers.
Some typical sheer fabrics are chiffon, organdy, batiste and ninon.  Sheer fabrics can be made of any fiber and usually take on the make of the fiber.
For example they may be referred to as silk organdy, rayon chiffon, etc.  Sheer fabrics are used for gowns, blouses, capes, slacks and scarfs.  Sheer fabrics are also used for curtains.  Ninon is a sheer fabric used for curtains.

Fabric Problems

The problems associated with sheer fabrics may be due to fiber content, loose weave construction, sizing or bias cut construction of the garment.
1.  Yarn slippage and snagging are due to the fine years and loose weave.
2.  Distortion may result because of loose weave and the loss of sizing which kept the fabric stabilized.
 Bias cut garments, which give it a billowy appearance, are especially susceptible to distortion.
 Creped yarns are likely to become distorted because the highly twisted yarns absorb moisture and cannot be held in place by the loose weave construction.
3.  Cloudy or ringed areas may appear where water-soluble sizing has been used, and moisture, perspiration or spillage during wear has partially dissolved the sizing.
4.  Color loss, which usually appears as streaking or dye crocking, is characteristic of dye loss in heavily sized sheer fabrics.

Inspection

When receiving sheer garments, examine them carefully.  Uneven hem lines and seam puckering usually indicate stretching, shrinking or distortion.  Bias cut garments are almost always distorted to some degree.  Note the distortion on the sales slip.  Examine the entire garment for snags and pulls.
Pay special attention to seams, arms, seats and collars.  When examining seams, look for fabric unraveling due to stress.  Look for rings and swales that may have been caused by perspiration or liquid spillage.
Garments are best examined while on a hanger.

Drycleaning

Place sheer garments in a net bag.  Dryclean for no more than three minutes.  Classify with a silk load with no moisture.

Do not dry higher than 140o F.  Mechanical action or moisture may cause distortion, yarn slippage or dye loss.

Spotting

Because chiffon is a sheer fabric, stains are frequently not noticeable when the fabric is placed on the spotting board.  Note stains with a sticker or stain tag.
Hold the steam gun at least six inches from the fabric to avoid yarn separation and shifting.
Do not brush chiffon.  Instead tamp lightly with a special padded silk brush, or a brush wrapped with a towel.  Do not tamp over a screen.  Spot in small areas with a steam gun to avoid ringed areas, light areas and shrinkage due to the dissolving of water soluble sizing.
The air gun, too, must be held at least six inches from the fabric.  Most wet-side stains respond with only the steam gun since stains are absorbed by the fine yarns and loose weave.

Prespotting

 Use a leveling agent on a wet area to prevent rings.  Allow to dry before drycleaning.  Sheer fabrics will dry quickly.  The use of the air gun will aid in drying.

Wetcleaning

 Do not wetclean sheer fabrics made of silk or rayon.  Thermoplastic fibers (acetate, nylon, polyester) can be soaked in cool water (under 100o F) with a mild lubricant.  Rinse and hang to dry.

Finishing

 Sheer fabrics should be placed on a steam air finisher with the expansion of the bag restricted either by string, straps, special bags or placing on a steam air finisher that is functional for dresses due to its limited expansion.
 Most sheer fabrics need only light steaming to remove wrinkles.  Some touch up can be accomplished by the puff iron or the use of an iron while the garment is hanging.
 If hard wrinkles prevail, the garment may be placed on the buck of the press.
 Avoid using head pressure on bias cut garments since the lay of the garment may be affected.  Use hand pads, or touch with irons making sure the iron is free from rough areas.
 The garment is always pushed away from the operator to avoid snags, pulling, dragging and distortion.

Summary

 Sheer fabrics range from limited, serviceability to unserviceable.  Distortion may result because of the loosely woven fine yarns.  Distortion is especially a hazard if the fabric has been bias cut.
 The use of moisture in rayon and silk sheer fabric in any step may be hazardous because the sizing may be water soluble.  Rings, swales, light areas and shrinkage will result in loss of sizing.
 Be sure to inspect chiffon garments before accepting them for snags, pulled yarns, distortion, uneven hem lines and discoloration.

 Dan Eisen is chief garment analyst for the Neighborhood Cleaners Association.  His book “The Art of Spotting”, is a compilation of many of the articles he has written over years for National Clothesline and NCA organized and indexed for quick reference.  The pages are assembled in a three-ring binder so the book can be opened and laid flat in the work area.  He also teaches “Principles and Practices of Drycleaning” course at NCA, a course that covers all aspects of spotting and stain removal procedures.  For more information contact NCA (212) 967-3002.
 

THANK  YOU  to  the  Members
who  have  joined  SPDA  for  2001

Albert  Street  Martinzing
Andres  Cleaners  Ltd.
Arthur  Rose  Cleaners
Bregg  Cleaners
Busy  Bee  Drycleaners
Central  Cleaners
Clean  Shoppe
Classic  Glamourizing
Custom  Cleaners
Custom  Cleaners  College  Park
Cypress  Cleaners
Dresswell  Drycleaners
Hangars  Fabcare
Kwala-T-  Cleaners
One  Hour  Martinizing  Swift  Current
Rapid  Cleaners

Suppliers:

Bearspaw  Carbon
FJL  Services
Keats  Brothers
Lavanette Equipment
Tessler  Fabcare  Ltd.
Thomsen  Fisher  Insurance
Twin  Industries  Sales  &  Service
United  Chemical  Inc.

Pressing Issues is the member newsletter of the Saskatchewan Professional Drycleaners Association.
 

Larry Tessier 

President

Lloyd Dobrescu

Vice President

Shane Bancescue

Secretary/Treasurer

Terry Thorsteinson

Past President

Directors

  • Bob Telfer          North Sask.
  • Brenda Lee Deck   Central Sask.
  • Arlene Clarke         South Sask.
  • Greg Wilchuk          Director at Large

Comments, Letters, Advertisements or membership services inquires should be mailed to:

SPDA NEWSLETTER
P.O. Box 3482
Regina, S4P 3J8

E-mail:
sbancescue@regina.dominionco.com


October 1998

Pressing Issues

Newsletter of the Saskatchewan Professional Drycleaner's Association


Contents

Management Seminar"Planning for Change"
What to Look for..."
What are We Saying to the Public?
The Tools of Great Stain Removal
When Yellow Pages Do Your Talking
About Pressing Issues

 

Management Seminar
"Planning for Change"

What to Look for ..."
Finishing Inspection for Drycleaned Garments

On August 21, 1998 the Saskatchewan Professional Drycleaners Association sponsored an all day management seminar entitled "Planning for Chan-e". The presenter was Ms. Debra Rechneitz of Methods for Management located in Gig Harbour, Washington. Methods for Management have been consulting to the Drycleaning and Laundry industries for over 40 years. The seminar was designed and presented to drycleaning owners and operators who were interested in improving their profitability by identifying various strengths and weaknesses in their operations.

The program covered a wide spectrum of business and drycleaning related topics. Tile first area of review was the personal goals and lifestyle of the owners. From this, each operator can set their own agenda for corporate and personal success. Next was a review of existing personnel, equipment and financing. Innovative financing options were discussed. The next module was about finding, selecting, retaining and compensating staff. Many interesting ideas, especially about the interview process, were shared. Some simple but effective prescreening tests were introduced and demonstrated. Labour rates as a percentage of sales were reviewed and price points as they relate to bottom line were calculated.

Volume, packaging, promotion and distribution points and their relationship and dependency was explored. New markets, and expanding existing lines was discussed at length.

All of these topics and Much more, made for a very Successful seminar. All in attendance were pleased with the professional quality of the presentation as well as the depth of experience of Ms. Rechneitz. You may find her articles in many industry publications, including the American Drycleaner.

Approximately 20 association members were in attendance.

From the seminar of the same name, we are pleased to be able to run these tips on finishing inspections for a variety of drycleaned garments.

Check Points in Dress Finishing - I

Coat.gif (9525 bytes)
A - Collar and facings smooth.
Lapels are not creased.
B - Bow is pressed, edges rolled.
C - Fabric at zipper is not puckered.
D - No impressions or glazing of seams.
E - No wrinkles on pocket flap or impression underneath.
F - Pleat edges are sharp, inside of pleat is smooth. Pleat lines
are straight, uniform in depth.

Check Points in Dress Finishing - 2

A - Collar smooth, without seam impressions, collar points  smooth under buttons.
B - Sleeves Smooth, Cuff lower edge rolled.
C - Loops rolled flat, no belt impressions.
D - Full skirt hangs evenly, no wrinkles.
E - Edges are straight, not scalloped.
F - Facings are smooth

dress.gif (9270 bytes)

 

What are We Saying to the Public?

Back to Contents

by Bill Bogus 

Glancing through the National Clothesline, looking for whatever is happening, hoping to find goods news and just looking. You can never tell what's going on unless you keep looking. I see that there is a lot of drycleaning equipment advertised. That's interesting,

I come across a Picture showing two guys standing in front of a new drycleaning machine that has just been installed.

One is a tall guy and the other is short.. Now the tall guy must be the salesman because he is wearing a big smile. I can understand why he's smiling. The short guy is not smiling. He must be the owner. He has the genuine look of an owner. He's not wearing an expensive pin stripe suit or pointed shoes. He looks tired. You can see that he's a workaholic".

He has found the American Dream -- owning his own backbreaking- business. Good Luck, sir.

Turning some more pages, I see Stan Golorrib's smiling face. He's smiling- because he is a happy guy. He likes people. He must have read Dale Carnage's book. Stan knows how to win customers. His business is advertising and marketing. He is the kind of guy our industry needs.

The reason I say that is that we have problems with advertising and marketing. For some reason, drycleaners prefer to fiddle around with slogans rather than advertising their expertise and services.

Here is a slogan that recently appeared in Forbes Magazine. It was found by Margaret Talbot, writer for the New Republic.

The slogan was on the wall in a drycleaning store. This is what she said when she saw the slogan: "At the cleaners down the street, the proprietors are forever coming up with sweetly failed attempts at sales slogans, such as the current example, imagine that you are in your clothes."

Now that is is some kind of imagining. But what kind of business are they thinking about?

There is a lot more to read but I'll get back to that later. I want to write about other things that are on my mind.

False Economizing

Could it be that the need for drycleaning has slowed down, which would cause a drop in solvent usage? Or is it that there are drycleaners who are economizing in the worst way?

There are drycleaning "economizers" who have become so obsessed with economizing not only with perc but with other necessary supplies.

This miserly conduct has affected the quality of drycleaning and in some cases, garments don't get wet with solvent, let alone rinsing,

Fortunately, this is not true with the serious professional drycleaner. However, there is evidence that "graying" is happening in the cleaning process. Filter cartridges are being used beyond efficiency. Distillation has become nonexistent, and the results of this process could be called the redistribution of dirt.

In the eyes of the consumer drycleaning is a profession, and in this endeavour, the drycleaner is recognized as a professional. For this reason, consumers entrust the drycleaners with their garments. This entrustment must be respected with responsibility.

Common sense tells us that both the customers and the drycleaners will benefit from this responsibility.

The Tools of Great Stain Removal

Back to Contents

Every trade has its tools. The tools of successful stain removal are probably the most important of drycleaning tools. In this article, we will take a closer look at the tools of the trade and offer tips on use and care of each tool.

Towels

It is important to have a plentiful supply of clean, white cotton towels in the stain removal department. Towels are used to absorb water and cleaning solutions from garments, absorb stains and spots flushed from a fabric, help prevent the formation of rings, show any dye bleeding from a fabric, and prevent stain removal agents from collecting on the stain removal board and damaging the next garment. During the course of a day it is not unusual to use many towels in the removal procedures. Towels should be clean to avoid transferring stains from the towel to a garment.

Brushes

Brushes are used for tamping. The best brushes to use in stain removal have curved handles and are about nine inches long. This style of brush is easy to hold and control during the stain removal process. You will need three brushes: one with black bristles, one with white bristles, and one without bristles. The black brush is for use with dryside stain removal agents; the white brush is for use with wetside stain removal agents; the bristleless brush is used for stain removal on delicate fabrics. The head of the bristleless brush is covered with a white pad. Tamping helps the stain removal agents to penetrate into the fabric and break Lip stains. Place your thumb and middle fingers under the end of the brush with your index finger on the top of the brush handle, behind the bristles. Use a light tamping (or tapping) action. Be sure that the bristles of the brush hit the fabric squarely and not at an angle. Never use pressure; you do not want the bristles of the brush to bend. If you use more pressure, the brush may damage the fabric and cause chafing or yarn slippage. When the brush tamps the stained area squarely, the bristles will force the stain removal agent into the fabric and the stain. For tamping, always use a hard surface under the garment. Never tamp oil the screened area of the stain removal board or with a towel under the garment. When the bristles of your brush hit a soft surface, they tend to spread out and can damage the fabric.

Brushes should be kept clean. Clean them when you have finished using them for a stain removal project; whenever they become soiled; or at the end of the day. Clean the brushes thoroughly with steam. Shake out the excess water, and then place on a solid part of the stain removal board with the bristles down. This gives the bristles a chance to drain and dry. If the brushes are placed oil the board with their bristles up, the water will drain into the wooden handle, causing damage to the brush (warping, splitting, and/or distortion). With proper care, the lifetime of your brushes can be lengthened.

Spatula/Bone

Another important tool in stain removal is the spatula. The tool is flat and has smooth edges with a point at one end. It is important that the spatula be smooth and have no rough edges. A bone or plastic spatula is best because various acids, alkalis, and bleaches do not affect it. A metal spatula might be affected by some chemicals or might affect the chemicals, as metal can increase the action of many chemicals. The spatula is used to work stain removal agents back and forth over the stain and into the fabric. Since fabrics can be damaged severely if the spatula is not used properly, it is necessary to follow proper procedures. The spatula should touch the fabric at a very flat angle, not with a point or an edge. Use the rounded surface of the spatula, touching the stained area about one-half inch from the point. Use very little pressure. The spatula is not used for digging stains out; it is used to soften them by working the stain removal agent into the fabric. Too much pressure can cause fibers to break or be permanently damaged.

Cheesecloth

Cheesecloth is used for feathering on the dry side, removing pick-up dirt, testing for colorfastness, and wrapping brushes for tamping delicate fabrics.

Blotters

Use blotters to test for colorfastness. Only white blotters should be used.

Scissors

Keep a good pair of scissors at tile stain removal board to cut small fabric samples for testing. Cut only a small sample, making sure that it is taken from an unexposed seam area of the garment.

Cotton Swabs

Cotton swabs are used to apply agents to a small area of fabric. By using a cotton swab, you can place the agent only on the area that you wish to work in to prevent damage to other parts of the garment that may be damaged by the agent you need to use. Cotton swabs should be used only once so that staining agents are not carried to other areas of the garment.

Tweezers

Tweezers are used to hold small samples of fabric when testing for fiber identification. Always burn over a tray, or other small nonflammable containers to catch the ash or residue.

Eyedropper

Use an eyedropper to apply small amounts (1 - 2 drops) of an agent to the fabric. Eyedroppers should be cleaned after each
use to prevent mixing of residual chemicals.

Magnifying Glass

A magnifying glass is used to identify fabric construction, check for color loss, color change, stains, and fabric damage.

Litmus and pH Paper

Litmus and pH paper are used to insure that all agents have been flushed from fabric and to test the acidity and alkalinity of the stained area. Litmus and pH paper can be used only once.

Rubber Gloves

Don't forget to wear your rubber gloves. Gloves will provide hand protection when using harsh chemicals such as rust remover during stain removal procedures. Gloves should be washed and rinsed periodically to remove any agents that may have accumulated.

Lessons Unlearned

Given enough time, everything seems to come around again. Rampant discounting is back. Lessons of the past have not been learned. Permanent discounting has been proven to be short-lived. In order to perpetuate longevity, services must provide identifiable values that customers recognize and want.
In order to grow into the future, drycleaners must provide valued services today.

When discounting allows cheap to surpass good, then the future will find less need for our services.

Now here is some good news that doesn't come around too often. The need for perc has dropped by 70 percent. Elaine Murphy, spokesperson for Dow Chemicals Co., explains why this is good news.

She is right to a point. However, underneath the good news, there may be some bad news and here is why

The Stain Removal Board

Now, let's take a took at the most complex tool for stain removal -- the stain removal board. It is the central stain removal tool in a drycleaning plant.

Stain removal boards have a hard, smooth work surface, usually made of glass, marble, or stainless steel. Glass or stainless steel can be damaged by commercial rust removers. It is important to place a towel on the glass board before using a rust remover. In fact, towels should be used with any stain removal agent.

Tamping and brushing should always be done on the solid area of the board. Extra care should be taken to keep the surfaces of the board, both the solid and the screen areas, clean at all times. The board should be wiped off whenever dirt dye, soil, or stain removal agents accumulate on the surface.

All stain removal boards are made in sections to allow stripping down for periodic cleaning. Boards should betaken apart and cleaned at least once per week and more often if necessary. Steam or water can be used to loosen soil and lint that may build up on the surface of the board or in the areas under the screens and solid surfaces.

Most stain removal boards have an area at the end of the board that is a perforated screen or mesh, called the "nose" of the board. When the vacuum pedal is pressed, a vacuum is created under the screen area. Use of the vacuum decreases drying time, helps flush stains and stain removal agents out of the fabric, and helps prevent the development of rings on fabrics. Never tamp a fabric on the screen area. The brush bristles tend to go through the fabric and spread out when they hit the open areas in the screen. This damages the fibers and can damage the garment.

The sleeve attachment board is a small stain removal board that is in a raised position and can be pulled forward for use. The sleeve board is useful when you are working on small articles, or small sections that may not fit on a larger board.

Foot pedals are an important feature of the stain removal board. Most boards have three separate foot pedals: one for air, one for steam, and one for vacuum. A stain removal board should have 80 pounds of steam pressure in its lines. For dry steam, slightly depress the pedal. For wet steam, depress the pedal all the way.

Steam/Air Gun

Exercise caution when using the steam gun, as it can be dangerous to use if certain precautions are not followed. Before using steam, aim the steam gun toward the waste receptacle underneath the board. Depress the steam pedal all the way to remove any moisture in the gun. If there is moisture in the steam gun, you may wet the fabric more than desired. Remove your foot from the pedal and then slightly depress the pedal for dry steam. Always hold the gun at a right angle to the fabric and at least four inches from the fabric when using steam or compressed air.

The Vacuum Pedal

When the vacuum pedal is depressed, a vacuum is created in the screen areas on the stain removal board and the sleeve board. On some boards, the vacuum is started on the sleeve attachment by pulling the sleeve board toward you.

Air Pedal

In addition to steam and vacuum pedals, most stain removal boards have an air pedal. When the air pedal is depressed, compressed air comes out of the steam/air gun. When using air, exercise the same precautions as with using steam. Keep the gun at least four inches from the fabric and hold it at right angles to the fabric. Air and a vacuum can reduce the chance of rings forming on moisture-sensitive fabrics, reduce the chance of a dye bleed, and decrease the drying time, resulting in greater production capacity for the drycleaning plant.

The Trays

There are two trays attached to the stain removal board. A tray underneath the board keeps garments off the floor to avoid unnecessary soiling. The tray should be placed about halfway between the board and the floor. A netting or cloth cover on the tray should be brushed daily and removed and washed weekly. The tray should be free of sharp points that might snag or tear fabrics. Do not store stain removal agents, clothes hangers, or anything else on the tray underneath the board.

A separate tray for stain removal agents is located at the end of the stain removal board.

Most stain removal boards have bowls which can be used for soaking stains or holding additional tools such as blotters.

Drain Receptacle

The drain receptacle collects waste from the board. All chemical waste should be placed in a hazardous waste receptacle.

The Drying Cabinet

The drying cab i net should be tall enough for a fu I I- length dress to hang in it Without touching the floor. It Should also hold more than one garment. For average drying, a temperature of 100 to 120 degrees F is desirable. The cabinet should be kept clean at all times.

The Supply Cabinet

A supply cabinet in which to store extra supplies should be kept near the stain removal board. The cabinet provides a safe place for chemicals and supplies and makes them readily accessible.

Lighting

Lighting in the stain removal area is very important. Fluorescent lighting with a daylight tube is recommended because it has less glare than incandescent lighting and is more like natural daylight. The recommended intensity is 100-foot candlepower.

Conclusion

Used correctly, these tools can lead to successful stain removal. Remember, no matter how well finished a garment may be, if the stains remain, the customer will not be happy.

When Yellow Pages Do Your Talking

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by Larry Small

Advertising is a tricky thing, What catches the eye and what pricks the ears is subjective at best.

And yet, every day -- in our living rooms watching television, in our cars listening ' a to the radio, at work reading the newspaper, in a doctor's office where we pick up a magazine in the waiting, room -- we are bombarded with thousands of images,each one vying for our attention and trying to convince us to spend our hard-earned dollars.

Some of these images work and some don't.

As business people who rely on advertising to bring, in customers, understanding this tricky and subjective equation can seem daunting.

But this understand in", is essential for every small business owner, especially when each year, 57 million references are made to the "Dry- Cleaner" heading in the Yellow Pages.

Moreover, according to a recent usage survey:

 

  • Eighteen percent of American adults refer to the Yellow Pages every day.
  • 49 percent of the time that consumers refer to the Yellow Pages, they have no name, or two or more specific business names in mind. As a result, what they see and read in a Yellow Pages ad will influence which business they choose.

What makes a prospective client chose one Yellow Pages ad over another? Here are some tips to creating a successful Yellow Pages ad, tips that could make the difference between gaining just a handful of new customers -- or hundreds!

 

  • Ad flow and design: A successful ad decision draws the reader's eye directly to the ad.
  • Keep the reader's eye heading, directly toward the business' phone number.
  • Vary the size of the type to keep the reader's interest. Don't use a type style that is too ornate or distracting.
  • Highlight with reverse type, especially for the company name and phone number.
  • Make sure your ad is clean, uncluttered and easy to read. Make use of white (or, in this case, "yellow") space.